# FAQ

## General

### What is the prefix for InviteCount?

InviteCount uses [**slash commands**](https://support.discord.com/hc/en-us/articles/1500000368501-Slash-Commands-FAQ) exclusively. Type `/` in any channel to see available commands.

### How can I get help with InviteCount?

Join the [InviteCount Support Server](https://invite-count.xyz/discord) to get help from our team and community.

### How can I vote for InviteCount?

You can vote on [top.gg](https://invite-count.xyz/vote). Voting helps us grow — thank you for your support!

### How do I access the dashboard?

Visit [invite-count.xyz/dashboard](https://invite-count.xyz/dashboard), log in with your Discord account, and select a server to configure.

***

## Invite Tracking

### Who is "Unknown#0000" in my welcomer?

There are four main reasons:

1. **Permission issues** — InviteCount cannot see the channel the invite links to. Grant the bot Administrator or ensure it has `View Channel` in all channels.
2. **Multiple joins** — Multiple people joined at the exact same time, making it impossible to determine who used which invite.
3. **Unregistered invites** — The invite was created before InviteCount joined your server and hasn't been synced.
4. **Bot restart** — The bot recently restarted and the invite cache for your server wasn't loaded yet. This is temporary and resolves itself.

### What is a fake invite?

A fake invite is when someone joins with an account younger than the minimum account age you configured with `/fakedelay`. This helps filter out alt accounts and bot raids.

### Why aren't my invites being tracked?

Make sure InviteCount has the [required permissions](https://docs.invite-count.xyz/getting-started/permissions). The most important ones are **Manage Server** and **Manage Channels** — without these, the bot cannot read or detect invites.

Run `/permscheck` to verify all permissions are correctly set.

### How do I sync invites?

Use `/syncinvites` to synchronize the current invite counts with the bot. You can also sync a specific member with `/syncinvites <@member>`.

***

## Roles & Rewards

### Why isn't InviteCount granting reward roles?

1. The bot's role must be **higher** in the role hierarchy than the role it's trying to assign.
2. The bot needs the **Manage Roles** permission.
3. Check that the rank/autorole is correctly configured with `/rank list` or `/autorole list`.

### What's the difference between autoroles and ranks?

* **Autoroles** — Roles given to every new member who joins the server.
* **Ranks** — Roles rewarded when a member reaches a specific message count.

***

## What are the required permissions for InviteCount?

| Permission             | Usage                                                                                                                                                            |
| ---------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `Manage Server`        | Read the server's active invites for tracking                                                                                                                    |
| `Manage Channels`      | Detect new invites created or deleted                                                                                                                            |
| `Manage Roles`         | Grant [reward roles](https://docs.invite-count.xyz/commands/configuration#ranks) and [autoroles](https://docs.invite-count.xyz/commands/configuration#autoroles) |
| `Manage Messages`      | Pin and delete messages for [pinned leaderboards](https://docs.invite-count.xyz/features/leaderboards)                                                           |
| `Send Messages`        | Send welcomer, leave, giveaway, and leaderboard messages                                                                                                         |
| `Read Message History` | Edit existing messages (pinned leaderboards, giveaways)                                                                                                          |
| `Add Reactions`        | React to [giveaway](https://docs.invite-count.xyz/commands/giveaways) messages                                                                                   |
| `Attach Files`         | Send [graph](https://docs.invite-count.xyz/commands/general#graphs) images and exports                                                                           |
| `Use External Emojis`  | Display custom emojis in command responses                                                                                                                       |
| `Ban Members`          | Only needed for [verification](https://docs.invite-count.xyz/features/verification) with `ban` action                                                            |
| `Kick Members`         | Only needed for [verification](https://docs.invite-count.xyz/features/verification) with `kick` action                                                           |

{% hint style="info" %}
Run `/permscheck` at any time to verify that InviteCount has all the permissions it needs.
{% endhint %}

***

## Premium

### What is InviteCount Premium?

InviteCount Premium unlocks advanced features like logging, alert invites, pinned leaderboards, XP management, and higher limits. See the full list on the [Premium page](https://docs.invite-count.xyz/reference/premium).

### How do I activate Premium?

1. Subscribe on [Patreon](https://invite-count.xyz/patreon).
2. Link your Discord account on Patreon.
3. Use `/premium add` in the server you want to upgrade.

### Can I transfer Premium to another server?

Yes. Use `/premium remove` on the current server, then `/premium add` on the new one.

### Can I cancel anytime?

Absolutely. Cancel your Patreon subscription at any time. Premium remains active until the end of your billing period.