❓FAQ

Frequently asked questions about InviteCount.

General

What is the prefix for InviteCount?

InviteCount uses slash commands exclusively. Type / in any channel to see available commands.

How can I get help with InviteCount?

Join the InviteCount Support Server to get help from our team and community.

How can I vote for InviteCount?

You can vote on top.gg. Voting helps us grow — thank you for your support!

How do I access the dashboard?

Visit invite-count.xyz/dashboard, log in with your Discord account, and select a server to configure.

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Invite Tracking

Who is "Unknown#0000" in my welcomer?

There are four main reasons:

1. Permission issues — InviteCount cannot see the channel the invite links to. Grant the bot Administrator or ensure it has View Channel in all channels.

2. Multiple joins — Multiple people joined at the exact same time, making it impossible to determine who used which invite.

3. Unregistered invites — The invite was created before InviteCount joined your server and hasn't been synced.

4. Bot restart — The bot recently restarted and the invite cache for your server wasn't loaded yet. This is temporary and resolves itself.

What is a fake invite?

A fake invite is when someone joins with an account younger than the minimum account age you configured with /fakedelay. This helps filter out alt accounts and bot raids.

Why aren't my invites being tracked?

Make sure InviteCount has the required permissions. The most important ones are Manage Server and Manage Channels — without these, the bot cannot read or detect invites.

Run /permscheck to verify all permissions are correctly set.

How do I sync invites?

Use /syncinvites to synchronize the current invite counts with the bot. You can also sync a specific member with /syncinvites <@member>.

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Roles & Rewards

Why isn't InviteCount granting reward roles?

1. The bot's role must be higher in the role hierarchy than the role it's trying to assign.

2. The bot needs the Manage Roles permission.

3. Check that the rank/autorole is correctly configured with /rank list or /autorole list.

What's the difference between autoroles and ranks?

• Autoroles — Roles given to every new member who joins the server.

• Ranks — Roles rewarded when a member reaches a specific message count.

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What are the required permissions for InviteCount?

Permission	Usage
Manage Server	Read the server's active invites for tracking
Manage Channels	Detect new invites created or deleted
Manage Roles	Grant reward roles and autoroles
Manage Messages	Pin and delete messages for pinned leaderboards
Send Messages	Send welcomer, leave, giveaway, and leaderboard messages
Read Message History	Edit existing messages (pinned leaderboards, giveaways)
Add Reactions	React to giveaway messages
Attach Files	Send graph images and exports
Use External Emojis	Display custom emojis in command responses
Ban Members	Only needed for verification with ban action
Kick Members	Only needed for verification with kick action

Run /permscheck at any time to verify that InviteCount has all the permissions it needs.

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Premium

What is InviteCount Premium?

InviteCount Premium unlocks advanced features like logging, alert invites, pinned leaderboards, XP management, and higher limits. See the full list on the Premium page.

How do I activate Premium?

1. Subscribe on Patreon.

2. Link your Discord account on Patreon.

3. Use /premium add in the server you want to upgrade.

Can I transfer Premium to another server?

Yes. Use /premium remove on the current server, then /premium add on the new one.

Can I cancel anytime?

Absolutely. Cancel your Patreon subscription at any time. Premium remains active until the end of your billing period.